RETURN & REFUND POLICY

We have a 14-day return policy, which means you have 14 days after receiving your item to cancel your order without needing to request approval. You then have a further 14 days to return the goods. To be eligible for a return, your item must be:

• In the same condition that you received it,

• Unopened, unused, and sealed in its original packaging,

• Accompanied by a receipt or proof of purchase.

Due to the nature of our product (a food supplement), we cannot accept returns of opened or unsealed items for health and safety reasons.

To exercise your right to cancel, please contact us at contact@newroad.life. We will provide you with instructions on how and where to send your package.

Return shipping costs

Unless your goods are faulty, not as described, or not fit for purpose, you will be responsible for the cost of return postage. If goods are faulty, misdescribed, or defective, we will cover the cost of return and you are entitled to a full refund or replacement.

You can always reach out with any return questions at contact@newroad.life.

Damages and issues

Please inspect your order upon delivery and contact us immediately if the item is damaged, defective, or if you received the wrong product. Contact us at contact@newroad.life.

Under UK law, customers are entitled to a full refund or replacement if goods are faulty, not as described, or not fit for purpose. This right extends beyond the initial 14-day cancellation period.

Exceptions / Non-Returnable Items

Opened or unsealed items

Cooling-off period

United Kingdom and European Union 14-Day Cooling-Off Period

If your order is being shipped into the United Kingdom or the European Union, you have the right to cancel or return your order within 14 days for any reason. However, for hygiene and health safety, this right does not apply to food supplements that have been opened or unsealed after delivery.

Refunds

Once we’ve received and inspected your return, we’ll notify you of the outcome. Refunds will be processed within 14 days of receiving the returned goods, back to your original payment method. This timeline is required by UK law and is not tied to internal approval processes.

Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 14 days have passed since we received your return and you haven’t received your refund, please contact us at contact@newroad.life.